01How do payments work?
Oruanyi invoices engagements. ACH Direct Debit is the default for Discovery, Engine, and monthly Governance drafts. Invoices over $5,000 require ACH unless Oruanyi grants a written exception. Bank transfer avoids card-network costs on high-value work. As an illustration, ACH on a $25,000 invoice is typically a few dollars, while a card fee can run into hundreds depending on the actual cost of acceptance.
02When can a credit-card surcharge apply?
Only credit-card transactions may be considered, with advance disclosure and a separate line item on the invoice and receipt. Oruanyi caps any surcharge at the lower of its actual cost of acceptance or 3%. Debit and prepaid cards are never surcharged. Oruanyi does not surcharge clients in Connecticut, Maine, or Massachusetts. Colorado and Oklahoma are capped at 2% unless a lower limit applies. New York clients receive the full dollar-and-cents card total before payment. California commercial engagements still receive advance disclosure as Oruanyi policy. Fee-free ACH remains available.
03What does HIPAA-aligned mean?
It means the workflow is designed with relevant privacy, security, access, logging, and human-oversight safeguards in mind. It does not mean Oruanyi certifies the client, acts as the client’s covered entity, or guarantees compliance. Final obligations remain specific to the client, its role, and its legal guidance.
04Who owns the intellectual property?
The statement of work defines ownership before delivery. Clients receive the contracted deliverables and implementation rights. Oruanyi retains its pre-existing methods, reusable tools, and general engineering knowledge unless the written agreement says otherwise.
05Does Oruanyi handle print fulfillment?
Yes when included in the statement of work. Oruanyi can coordinate production-ready files, proofing, production, and delivery without making a specific production vendor part of the public engagement promise.
06Can we purchase Discovery only?
Yes. Discovery only is a valid engagement. You receive the process map, ranking, gap analysis, blueprint, and audit described in the scope. A later build is a separate decision.
07When does a Governance retainer begin?
Governance normally begins after an Engine deployment and its 30-day hypercare period, or after Oruanyi reviews an existing system and accepts a maintenance scope in writing.
08Do we have to buy all three stages?
No. Map → build → govern is the recommended sequence, but each engagement is scoped in writing. Oruanyi may begin with Discovery, accept a qualified build based on existing discovery work, or govern an existing system after review.